Will I receive any order confirmation after placing an order?
An order confirmation with order summary will be sent to you through email right after you have placed your order.
We will also send email to keep you updated frequently on your order status.
How can I change specification/ delivery address/ recipient for my existing order?
We are trying to ship the items the soonest, so for any changes like:
Change of address or personal information
Change of specifications like product, size, color
Feel free to send us a message at [email protected] Cut off in making changes is 2 PM EST after the order is placed.
NOTE: Product, delivery addresses and recipient names can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our third-party couriers.
Can I make changes to my existing order?
Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges may be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.
How can I cancel my order?
Cancel order You can only cancel your order within 6 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation. Full refund only applies to switch orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.”
Buyers are not allowed to cancel their purchases after the orders are placed or shipped. Unless specific reason.
Note: We do not accept reason such as.. (“I’ve bought the wrong item”), (“I’ve found it cheaper elsewhere”), (“I’ve changed my mind and decided not to get this”), (“I wanted to give as a gift but I’ve found out my friend actually already gotten one”), (“I’ve bought this by accident”) or other similar reasons.
I received an incomplete order, what should I do?
Please notify us immediately at [email protected] so we can assist you promptly.
If what missing from your order is a gift/ bonus, we will push to deliver it to you soon.
If what missing from your order is a part of a product or an item, we will need you to send us the photo of:
The package notice attached to the packaging of the parcel – a piece of paper showing the delivery details
The product packaging showing the product
I received the wrong item, what should I do?
If the item you received is not what you originally ordered, we are happy to replace the item for you. Please notify us immediately at [email protected] so we can assist you promptly. We will need you to send us a photo of the item you received.
I received a damaged/ defective item, what should I do?
If the item you received is damaged/defective, we are happy to send you a replacement. Please notify us immediately at [email protected]
We will also need you to send us a photo/video of the item you received.
How much does it cost for shipping fee?
Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
Shipping fees are based also on the size, weight, and number of the packages in an order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page.
Most apparel items are $3.99 for one item and $6.99 for one item to Australia, Canada, United Kingdom and $7.99 for one item to Europe (EU) and $13.99 for the first item to the rest of the world.
When will I get my order?
Your orders shall be shipped out from our warehouse located at: United States
We proudly offer worldwide shipping via USPS and DHL.
Please kindly note your order will be processed for stocking, packing and shipping to your address that you provide to us. We shall commit about delivery time to you as table below:
|Region||Commitment processing time||Commitment delivery time 2D||Commitment delivery time 3D||Commitment timeframe|
|North America region (excluded Mexico)||3-4 days||7-10 days||10-15 days||10-20 days|
|Europe & UK||3-4 days||10-15 days||15-20 days||20-25 days|
|Australia, New Zealand, Chile and other regions||3-4 days||10-15 days||15-20 days||20-25 days|
Are there any additional fees I need to pay?
At Eminem Shop, fees reflected on check out are the only fees that would be collected upon placing your order. However, for items that would be sent across borders, your country may charge you with duty or taxes fees. Do check your government’s policy on the items bought from abroad before placing the order.
Please be guided that Eminem Shop will not be held liable to any loss of items from the mailbox after the shipment has been declared delivered.
If you have any questions or comments, please do not hesitate to contact us through:
Email: [email protected]